campervan hire

Kea Campers AU Rental Terms for travel between 01-Apr-2011 and 31-Mar-2012

Important Information About Your Rentals

On arrival you will be required to sign a rental agreement with the operators of Kea Campers. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Kea Campers.

    * The Supplier means the operator of Kea Campers.
    * The Client is also referred to as the hirer (s) or renter (s).

Payment Terms
* An initial deposit is collected upon confirmation of your booking and will be deducted from your nominated credit card. This deposit is non-refundable.
* The balance is payable upon arrival along with the bond amount.
SPECIAL TERMS
* Both the initial deposit and balance will be collected upon confirmation if you elected to process your booking in a currency different to AUD.

Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 28 days prior to pick up = No Further Fee
If cancelled 27 - 10 days prior to pick up = 25% of total rental (min AU$ 500)
If cancelled less than 10 days prior to pick up = 50% of total rental
If cancelled 3 days prior to pick up or on the day of pick up or no show = 100% of the total rental

Note: Late vehicle collection or early return during the hire = no Refund available

Standard Rates include:
- 10 % GST (Goods & Services Tax)
- 3 % Administration Fee and Credit Card Fee
- Standard excess insurance cover ($ 7,500 and excess)
- Unlimited kilometres for all vehicle types
- Extra driver fee
- All living, kitchen & sleeping equipment incl. extra linen
- Full water tank and gas bottle(s)
- Vehicle cleaning & grooming fee
- Customer Care includes nationwide roadside assistance & free phone help-line
- Travel wallet includes road atlas plus extensive travel information pack
- 10 % Discount off powered sites at BIG4 Holiday Parks

Rental Locations
KEA depots are located in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth and Sydney.

Vehicle Pick-Up and Drop-Off Locations

Vehicles must be picked up and dropped off at the KEA rental location.

Office Hours
Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00
Note: All branches are closed on Christmas Day (25 December). Due to the wet season Darwin closed for pickups and drop-offs between 10
December 2011 and 31 March 2012.

Rental Duration
Minimum rental period: 7 days. Minimum rental is extended to 10 days for pick-ups between 20 December and 05 January. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
With regards to the 5 days minimum rental, the last day of pick up for this special is now the 18th December. This will resume again on the 6th January 2012 for travel completed by the 31th March 2012.
Should you have a request to pick up on the 19th December the minimum rental will be 7 days.
The 10 day minimum rental over the Xmas period is from the 20th December 2011 till the 5th January 2012 for all pickups.
Please note that over the Easter Period – 1st – 15th April inclusive for pickups the minimum rental will be 7 days.
This is effective immediately.

One Way Rentals
One way rentals are available subject to the minimum rental periods in the table below.

ADL
7	ASP
14	14	BNE
21	21	21	BME
14	14	7	21	CNS
14	7	14	14	14	DRW
7	14	7	21	21	14	MEL
14	21	21	14	21	21	14	PER
14	14	7	21	14	21	7	21	SYD

One Way Rental Fee
One-way rentals are available between depot locations. A one way rental fee of AU$ 350 is charged for rentals 20 days or less per segment. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. The fee is waived when all inclusive ‘premium’ cover is taken.

Remote Location Fee
A surcharge of AUD 750 applies to vehicles picked up or dropped off in Broome. This is in addition to the one way fee if applicable.

Multiple Rentals - Minimum of 7 days
Multiple rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way and minimum rental period conditions.

Standard Excess Insurance Cover
All KEA Campers vehicles come with comprehensive insurance cover. A bond of AU$ 7,500 is taken to cover the excess in the event of any damage to our vehicle. The hirer will also be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. The bond can be paid by cash, traveller's cheques or credit card (see paragraph “Important: Bond Payments by Credit Card”). The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.

Important: Bond Payments by Credit Card
If the hirer does not choose to purchase an Excess Reduction option from KEA Campers, a bond of AU$ 7,500 is taken. This bond is deducted from the customer’s credit card when they pick up their KEA vehicle. We only accept Visa, MasterCard, AMEX and Diners Club. Visa and Master Card incur an additional surcharge of 2.0 % on any transaction, AMEX and Diners Club 5.0 % on any transaction. When the vehicle is returned to KEA undamaged and no third party damage occurred, the excess and credit card surcharge is refunded. Like other currencies, the AU Dollar does fluctuate, sometimes by up to 5 cents in a period of a few weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. KEA Campers is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.

KEA Campers offers the following options to reduce or waive the Standard Excess:

Excess Reduction 1 (Bronze Cover)
Excess Reduction 1 at AU$ 28 (AU$ 35 for 4WD vehicle) per day will reduce the excess for any damage to the vehicle to a maximum of AU$ 2,000. The hirer, however, will be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. A bond of AU$ 2,000 is payable at the time of pick up and can be paid by cash, traveller's cheques or credit card: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or AU$ 1,400 (AU$ 1,750 for 4WD).

Excess Reduction 2 (Silver Cover)
Excess Reduction 2 at AU$ 38 (AU$ 45 for 4WD vehicle) per day will waive the excess for any vehicle damage and the cost of replacing or repairing windscreens and tyres. Overhead and under-body as well as single accident damage on the rented vehicle is also included. A bond of AU$ 500 is payable at the time of pick up: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or AU$ 1,900 (AU$ 2,250 for 4WD).

All Inclusive Rate (Platinum Cover)
KEA’s All Inclusive Rate is available.

The All Inclusive Rate includes:
- Full Cover Insurance (NIL EXCESS) on any vehicle and third party property damage; including the cost of replacing and repairing windscreens and tyres, the cost of overhead and underbody damage as well as single accident damage on the rented vehicle and the demurrage fee.
-2 % Visa/MasterCard and 5 % AMEX/Diners Club Card surcharge.
- The one-way fee if applicable (excl. AU$ 750 Broome remote surcharge).
- Camping equipment – table, chairs (depending on number of people travelling)
- Multilingual GPS navigation system
- Baby/Child or booster seats (on request)
- Personal Locater Beacon (4WD vehicle only)

A bond of AU$ 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AU$ 500 at the time of vehicle pickup. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.

Additional Equipment for Hire: (to be booked at time of reservation and payable on vehicle collection)
- Deluxe Camping Table AU$ 35 per rental
- Deluxe Camping Chair AU$ 30 per rental
- Baby, Child or Booster Seat AU$ 50 per rental*
- Satellite Telephone AU$ 17 p/day plus AU $ 50 for delivery and ALL call charges
- GPS Navigation System AU$ 5 p/day (min AU$ 75 – max AU$ 250)
- 4WD Recovery Kit AU$ 165 per rental

*Note: baby, child or booster seat cannot be fitted in models 2ST and 4WD.

Booking Amendments
- If rental dates are amended within 17 days of vehicle pick up, no refund will be made if the hire is shortened.
- If the pick up or drop off rental location is amended within 17 days of vehicle pick up, a relocation fee may apply.
- Changes to the drop off rental location after the rental has commenced must be approved by KEA reservations. If approved a minimum charge of AU$ 750 applies.
- Rental extension, whilst on hire, must be approved by KEA reservations. The extra cost must be paid on confirmation of the rental extension.

Change of Vehicle
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

Vehicle Category Downgrade / Upgrade
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 17 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable.

*Some features may vary between models

Licence and Minimum Age
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years – max. 85 years.
Please note: If clients don’t have an international driver license or a certified translation of their national license, KEA will not be able to hand over the vehicle and can not be held responsible for any loss of their rental as this is clearly mentioned.

Travel Restrictions
Two-wheel drive vehicles can only be driven on sealed/bitumen roads or well maintained access roads of less than one (1) kilometre long to recognised campgrounds or national parks. Four-wheel drive vehicles cannot be driven on any islands in Queensland (including Fraser Island, Moreton Island, North Stradbroke Island) but can be driven on the following recognised, unsealed tracks with the express permission of KEA: Cape York between May and December, Simpson Desert, Gunbarrel Highway, Oodnadatta Track, Birdsville Track, Warburton Road, Tanami Track, Gibb River Road. KEA does not allow any vehicle contact with salt water, including river crossings. KEA reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Smoking and Animal Restrictions
Smoking in KEA vehicles is strictly prohibited, and offenders will be charged a fume removal fee of AU$ 500. Animals are also not permitted in any KEA vehicle and the same cleaning fee will apply.

Limit of Liability
If, for reasons beyond our control, no vehicle is available to the hirer, KEA’s liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), KEA’s liability will be limited to the hire charge for the remainder of the hire period.

Repairs
Repairs of up to AU$ 100 may be effected without authorisation and will be reimbursed. Amounts above AU$ 100 require approval from KEA on-road assistance.

Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of AU$ 75 for each speeding and AU$ 25 for each parking or toll-road infringement that has been redirected by KEA to the hirer.

Responsibilities of the Hirer
The hirer is at all times fully liable for:
1. Damage to the vehicle or third party property if the terms of the rental agreement are breached
2. Damage caused by careless, wilful or reckless driving incl. speeding
3. Damage is caused by driving under the influence of alcohol or drugs
4. Damage caused due to single vehicle roll over
5. Damage caused by driving on restricted roads
6. Damage caused by use of incorrect or contaminated fuel
7. Damage to or loss of any personal belongings.
8. Damage caused by part or total fresh or saltwater submersion
9. Cost to retrieve or recover vehicle that has become bogged, submerged or abandoned
10. Cost to replace vehicle keys that have been lost or damaged or retrieval of keys that are locked in the vehicle

In case of any damage to the KEA vehicle or third party property a second bond may be collected to cover the excess for subsequent damages.

In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.

Vehicle Return
All vehicles must be returned to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of AU$ 250 will be charged if the toilet cassette is not emptied or the vehicle is not returned in a reasonable clean condition.

Vehicle must be returned with a full fuel tank (4WD dual tank). Refuelling at our depot will be charged at AU$2.50 per litre of fuel plus a handling fee of AU$ 25.

First Aid Kit
A comprehensive, high quality First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of AU$ 50 is charged at the time of vehicle drop off.

General
Rates, terms & conditions are subject to change without notice. Whilst including the same facilities, some campervans may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.

Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of Australia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Kea Campers AU insurance

THE BELOW INSURANCE IS VALID FOR TRAVEL BEFORE 1 APRIL 2012.

Standard Excess Insurance Cover
All KEA Campers vehicles come with comprehensive insurance cover. A bond of AU$ 7,500 is taken to cover the excess in the event of any damage to our vehicle. The hirer will also be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. The bond can be paid by cash, traveller's cheques or credit card (see paragraph “Important: Bond Payments by Credit Card”). The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.

Important: Bond Payments by Credit Card
If the hirer does not choose to purchase an Excess Reduction option from KEA Campers, a bond of AU$ 7,500 is taken. This bond is deducted from the customer’s credit card when they pick up their KEA vehicle. We only accept Visa, MasterCard, AMEX and Diners Club. Visa and Master Card incur an additional surcharge of 2.0 % on any transaction, AMEX and Diners Club 5.0 % on any transaction. When the vehicle is returned to KEA undamaged and no third party damage occurred, the excess and credit card surcharge is refunded. Like other currencies, the AU Dollar does fluctuate, sometimes by up to 5 cents in a period of a few weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. KEA Campers is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.

KEA Campers offers the following options to reduce or waive the Standard Excess:

Excess Reduction 1 (Bronze Cover)
Excess Reduction 1 at AU$ 28 (AU$ 35 for 4WD vehicle) per day will reduce the excess for any damage to the vehicle to a maximum of AU$ 2,000. The hirer, however, will be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. A bond of AU$ 2,000 is payable at the time of pick up and can be paid by cash, traveller's cheques or credit card: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or AU$ 1,400 (AU$ 1,750 for 4WD).

Excess Reduction 2 (Silver Cover)
Excess Reduction 2 at AU$ 38 (AU$ 45 for 4WD vehicle) per day will waive the excess for any vehicle damage and the cost of replacing or repairing windscreens and tyres. Overhead and under-body as well as single accident damage on the rented vehicle is also included. A bond of AU$ 500 is payable at the time of pick up: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or AU$ 1,900 (AU$ 2,250 for 4WD).

The All Inclusive Rate includes:
- Full Cover Insurance (NIL EXCESS) on any vehicle and third party property damage; including the cost of replacing and repairing windscreens and tyres, the cost of overhead and underbody damage as well as single accident damage on the rented vehicle and the demurrage fee.
-2 % Visa/MasterCard and 5 % AMEX/Diners Club Card surcharge.
- The one-way fee if applicable (excl. AU$ 750 Broome remote surcharge).
- Camping equipment – table, chairs (depending on number of people travelling)
- Multilingual GPS navigation system
- Baby/Child or booster seats (on request)
- Personal Locater Beacon (4WD vehicle only)

A bond of AU$ 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AU$ 500 at the time of vehicle pickup. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.

Responsibilities of the Hirer
The hirer is at all times fully liable for:
1. Damage to the vehicle or third party property if the terms of the rental agreement are breached
2. Damage caused by careless, wilful or reckless driving incl. speeding
3. Damage is caused by driving under the influence of alcohol or drugs
4. Damage caused due to single vehicle roll over
5. Damage caused by driving on restricted roads
6. Damage caused by use of incorrect or contaminated fuel
7. Damage to or loss of any personal belongings.
8. Damage caused by part or total fresh or saltwater submersion
9. Cost to retrieve or recover vehicle that has become bogged, submerged or abandoned
10. Cost to replace vehicle keys that have been lost or damaged or retrieval of keys that are locked in the vehicle

In case of any damage to the KEA vehicle or third party property a second bond may be collected to cover the excess for subsequent damages.

In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.

Please note: If clients don’t have an international driver license or a certified translation of their national license, KEA will not be able to hand over the vehicle and can not be held responsible for any loss of their rental as this is clearly mentioned.


THE BELOW INSURANCE IS VALID FOR TRAVEL FROM 1 APRIL 2012.

Standard Liability
All KEA vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AUD 7,500 of the cost of damage to the rented vehicle including windscreen, tyre damage, overhead, under-body, towing and recovery costs, theft, fire, break-in or vandalism. The hirer will also be fully liable for demurrage i.e. the daily rental rate for the period the vehicle is off fleet for accident repairs - max 7 days.

The security deposit can be paid by cash, traveller’s cheques and credit card (see paragraph Important: “Security deposit payments by Credit Card”). The security deposit is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in a clean and tidy condition with no damage incurred to the vehicle, with a full tank of Diesel  (4WD dual tank), the toilet cassette and waste water tank emptied and no equipment lost or damaged. 

In case of any damage to the KEA vehicle or third party property a second security deposit might be collected to cover the excess for subsequent damages.

Important: Securlty Deposit Payments by Credit Card
If the hirer does not choose a Liability reduction option a security deposit of AUD 7,500  is taken. This security deposit is deducted from the customer’s credit card at the time of vehicle pickup. KEA accepts Visa, MasterCard, Diners and AMEX. When the vehicle is returned to KEA undamaged and no Third Party damage occurred, the security deposit is fully refunded. Like other currencies, the Australian Dollar does fluctuate and there could be some variance in the amount refunded compared to the amount initially charged.
KEA does not accept liability for variances up or down.

Liability Reduction Option To AUD NIL (Gold Cover)
The Liability can be waived for AUD 42 (AUD 47 for 4WD vehicle) per day. The cost is limited to a maximum of 50 days or AUD 2,100
(AUD 2,350 for 4WD). 

An AUD NIL liability applies for any vehicle damage, demurrage, cost replacing or repairing windscreens, tyres, overhead and under-body as well as single accident damage. A security deposit of AUD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AUD 500 at the time of vehicle pickup. The security deposit is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with a full tank of Diesel (4WD dual tank), the toilet cassette and waste water tank emptied and no equipment lost or damaged.

All Inclusive Package (Platinum Cover):
KEA’s All Inclusive Package is available.

The All Inclusive Package includes:
Liability Reduction to AUD 0 (NIL)
One-way fee (excl. AUD 750 Broome surcharge)
Deluxe Camping equipment -  table and chairs (depending on number of people travelling)
Multilingual GPS navigation system 
Baby/Child or Booster seats (on request) – suitable for models 4-5 ST and 6 ST only

A security deposit of AUD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AUD 500 at the time of vehicle pickup. The security deposit is fully refundable on return of the KEA vehicle to the agreed  location, on the agreed date in a clean and tidy condition, with a full tank of Diesel (4WD dual tank), the toilet cassette clean and emptied, the waste water tank emptied and no equipment lost or damaged.

Responsibilities of the Hirer
1. Damage to the vehicle or third party property if the terms of the rental agreement are breached
2. Damage caused by careless, wilful or reckless driving incl. speeding
3. Damage is caused by driving under the influence of alcohol or drugs
4. Damage caused due to single vehicle roll over (4WD only)
4. Damage caused by driving on restricted roads
5. Damage to or loss of any personal belongings.
6. Damage caused by part or total fresh or saltwater submersion (creek or river crossing, driving through flooded areas, beach driving etc.)
7. Damage caused by carrying more than maximum number of passengers as dictated by vehicle type
8. Damage caused by drivers not identified on the rental agreement and/or drivers whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or Probationary Licence
9. Costs associated with the incorrect use of fuel or water or other contamination of fuel       
10. Costs to retrieve or recover vehicle that has become bogged, submerged or abandoned, including any damage caused at time of recovery
11. Costs to replace keys that have been lost or damaged or retrieval of keys that are locked in the vehicle 
12. Repairs made to the vehicle without KEA’s permission

In the instances of a manual vehicle being hired, the driver must be a competent and an experienced operator of manual vehicles.

Adelaide depot

Address: 1019 South Road , Melrose Park , Adelaide , South Australia , AU

Please make your way to the depot which is situated approximately 15 minutes drive from the International/Domestic airport and is only 10 minutes away from the city centre. The depot is located on the main south road (A13), which takes you north towards the Barrossa Valley and south towards Kangaroo Island. All pick up's and drop off's must take place according to the time agreed upon in your booking confirmation.

Office Hours:
 Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00 (Late returns will be charged on a per day basis).
All branches are closed Christmas Day.

All pick ups and drop offs must be made 1 hour prior to close of business.

Alice Springs depot

Address: 7 Kidman Street , Alice Springs , Northern Territory , AU

Please take a taxi to the depot, which takes around 15 minutes from the airport and 5 minutes from the city centre. All pick up's and drop off's must take place according to the times agreed upon in your booking confirmation.

Office Hours:
 Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00 (Late returns will be charged on a per day basis).
All branches are closed Christmas Day.

All pick ups and drop offs must be made 1 hour prior to close of business.

Brisbane depot

Address: 348 Nudgee Road , Hendra , Brisbane , Queensland , AU

Please take a taxi to the depot which is located around 15 mins from the airport. All pick up's and drop off's must take place according to the times agreed upon in your booking confirmation.

Office Hours:
 Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00 (Late returns will be charged on a per day basis).
All branches are closed Christmas Day.

All pick ups and drop offs must be made 1 hour prior to close of business.

Broome depot

Address: 5 Farrell St , Broome , Western Australia , AU

Please make your own way to our Broom depot, which takes around 10 minutes from the Airport and 10 minutes from the city centre. All pick ups and drop off's must take place according the the time agreed upon in your booking confirmation.

Office Hours:
Monday to Friday & Public Holidays: 08:00-17:00
Saturday & Sunday: 08:00-13:00
Closed Christmas Day

All pick ups and drop offs must be made 1 hour prior to close of business.

Cairns depot

Address: 54 Fearnley St. , Cairns , Queensland , AU

Please make your own way to the depot, which takes around 20 minutes from the airport and 10 minutes from the city centre. All pick up's and drop off's must take place at the time agreed upon in your booking confirmation.

Office Hours:
Monday to Friday & Public Holidays: 08:00-17:00
Saturday & Sunday: 08:00-13:00 Closed 25 December

All pick ups and drop offs must be made 1 hour prior to close of business.

Darwin depot

Address: 10 Catterthun Street , Winnellie , Darwin , Northern Territory , AU

Please make your own way to the depot, which takes around 15 minutes from the airport and 15 minutes from the city centre. All pick up's and drop off's must take place according to the times agreed upon in your booking confirmation.

Office Hours :
Monday to Friday & Public Holidays: 08:00-17:00
Saturday & Sunday: 08:00-13:00
Closed 25 December
Closed for pick-ups and drop-offs between Monday 10 December 2012 and Sunday 31 March 2013

All pick ups and drop offs must be made 1 hour prior to close of business.

Melbourne depot

Address: Unit 22, 11 Aero Link , Tullamarine , Melbourne , Victoria , AU

Please make your own way to the depot, which takes around 10 minutes from the airport and 40 minutes from the city centre. All pick up's and drop off's must take place according to the times agreed upon in your booking confirmation.

Office Hours:
Monday to Friday & Public Holidays: 08:00-17:00
Saturday & Sunday: 08:00-13:00
Closed 25 December

All pick ups and drop offs must be made 1 hour prior to close of business.

Perth depot

Address: 131 Welshpool Rd , Welshpool , Perth , Western Australia , AU

Please make your own way to the depot, which takes around 10 minutes from the airport and 15 minutes from the city centre. All pick up's and drop off's must take place according to the times agreed upon in your booking confirmation.

Office Hours
Monday to Friday & Public Holidays: 08:00-17:00
Saturday & Sunday: 08:00-13:00
Closed 25 December

All pick ups and drop offs must be made 1 hour prior to close of business.

Sydney depot

Address: 106-110 Ashford Avenue , Milperra , Sydney , New South Wales , AU

Please take a taxi to the depot, which takes around 30 minutes from the airport and 40 minutes from the city centre. All pick up's and drop off's must take place according to the time agreed upon in your booking confirmation.

Transfers to/from the depot
The East Hills train line runs from the city through the international and domestic terminals with trains running every 10-20 minutes. Once you have arrived at East Hills station please give us a call. Our friendly team is more than happy to help you book a taxi transfer from the train station to our depot.

Office Hours:
Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00
(Late returns will be charged on a per day basis)
All branches are closed Christmas Day.

All pick ups and drop offs must be made 1 hour prior to close of business.

Please note that as of Monday, 19th July 2010 clients picking up vehicles in Sydney will no longer be able to leave their private cars while travelling as we unfortunately won’t have our holding yard from this date.